Service quality improvement requires a holistic approach to analyzing customer reviews and identifying relevant, actionable ...
Researchers have developed a four-stage framework to analyze service-specific aspects and customer actions found in large ...
AI, Machine Learning & Robotics research at Drexel University's College of Computing & Informatics (CCI) explores algorithms, mathematics, and applications of artificial intelligence (AI) through ...
Large language models have captured the news cycle, but there are many other kinds of machine learning and deep learning with many different use cases. Amid all the hype and hysteria about ChatGPT, ...