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IT management experts say the time has come to define a new role within the IT department: Problem manager. “Even if you have full automated IT management, you still need a person that can comprehend ...

Problem-solving in many university IT departments can feel like a game of Whack-a-Mole--rushing to address random incidents with no time to investigate the bigger picture. Kriss Dinkins knows exactly ...

In a previous column, I outlined the five steps in the problem management process: detection, identification, determination, resolution and reflection . I explained how new technologies will be ...

In today’s fast-paced world, innovation and growth are key to business success for startups and maturing companies alike. “Processes underpin business capabilities, and capabilities underpin strategy ...

Discover how total quality management (TQM) improves product quality, streamlines processes, and enhances customer ...

Almost every enterprise leader I've worked with over the past years has asked a version of the same fundamental question: "How do we maintain operational excellence when our business environment ...

In any industry, minor improvements in efficiency, innovation and production can have an enormous influence on profits. Operations are looking for an edge in every sector of their business whether ...