IT management experts say the time has come to define a new role within the IT department: Problem manager. “Even if you have full automated IT management, you still need a person that can comprehend ...

In a previous column, I outlined the five steps in the problem management process: detection, identification, determination, resolution and reflection . I explained how new technologies will be ...

The workplace is littered with problems that need to be solved on a daily basis, bet it a customer complaint, a quality issue, budget cuts, or communication issues and team dynamics. With all of these ...

Patch management is simply the practice of updating software – most often to address vulnerabilities. Although this sounds straightforward, patch management is not an easy process for most IT ...